Data Deletion Instructions
Last updated: 25 August 2026
PixelNest AI is a trading name of Ash Parsa Limited (company number 10408871, England and Wales). This page explains how to request deletion of personal data we hold, and how to disconnect our application from a WhatsApp Business Account.
Requests are actioned free of charge and completed within 30 days.
If you received a WhatsApp message or call from an AI agent
The business whose name appeared in that conversation is the controller of your data. We operate the agent on their instructions.
To stop being contacted immediately, reply STOP or BAJA to any WhatsApp message from that number, or state during a call that you do not wish to be contacted further. Your number is suppressed straight away and excluded from all future campaigns we run for that business.
To request deletion of your data, contact the business directly. If you do not know how to reach them, or would prefer that we handle it, email info@pixelnest.ai with:
- The phone number that was contacted
- The name of the business, if you know it
- The approximate date of the conversation
We will identify the relevant business, pass your request to them, and delete the conversation records from our systems. We will confirm to you when this is complete.
If you are a PixelNest client business
Disconnecting our application from your WhatsApp Business Account
Our Meta application is PixelNest Messaging (App ID 907370241744815), operated by Ash Parsa Limited trading as PixelNest AI. You control this access and can revoke it yourself at any time without contacting us:
- Sign in to business.facebook.com
- Open Business settings
- Go to Users, then Partners (or Apps, depending on how access was granted)
- Locate PixelNest Messaging
- Select Remove to revoke access
Once revoked, our application immediately loses all access to your WhatsApp Business Account, phone numbers, message templates and conversation data, and we delete the Platform Data received from Meta within 30 days. Your WhatsApp Business Account, your phone numbers and your contact data remain entirely yours.
Requesting deletion of your data from our systems
Email info@pixelnest.ai from an address associated with your account, stating whether you want:
- Full deletion, covering all contact records, conversation histories, call transcripts, call audio and campaign data, or
- Partial deletion, specifying the contacts, date ranges or campaigns concerned
We will confirm receipt within three working days and complete the deletion within 30 days. On completion we issue written confirmation listing what was deleted.
Deletion on ending your engagement
When an engagement ends, all client data is deleted or returned within 30 days by default. You may request a full export before deletion at no charge. If you would prefer that we retain data for a defined period, tell us in writing before the engagement ends.
What gets deleted
- Contact records: names, phone numbers, email addresses
- Full WhatsApp conversation histories, including media
- Voice call transcripts and any retained call audio
- Enquiry data captured by the agents, including requirements and preferences
- Campaign records, delivery logs and reporting data
- Any CRM records held within our systems on your behalf
What we may retain, and why
- Invoices, contracts and accounting records, retained for six years under UK statutory requirements. These contain business contact details, not conversation data.
- Security and audit logs, retained for 12 months as a security control.
- Backups. Data removed from live systems may remain in encrypted backups until the backup cycle completes, currently 30 days. Restored backups are re-processed to remove data subject to a deletion request.
We do not retain conversation content, call audio or contact data beyond what is stated above.
Rights and complaints
Under UK GDPR and EU GDPR you may also request access to your data, correction of inaccurate data, restriction of processing, and data portability. Email info@pixelnest.ai for any of these.
If you are dissatisfied with our handling of a request, you may complain to the UK Information Commissioner's Office at ico.org.uk, to the Agencia Española de Protección de Datos at aepd.es, or to the supervisory authority in your country of residence.
Contact
Ash Parsa Limited, trading as PixelNest AI Company number 10408871 (England and Wales) Registered office: Flat 2 Kew House, 84 North Road, Brentford, England, TW8 0GJ Email: info@pixelnest.ai Website: www.pixelnest.ai
See also our Privacy Policy and Terms of Service.